QualPrime Author
Terms and Conditions

Updated March 27, 2019



Thank you for choosing QualPrime Author, a TMAP Solutions LLC (doing business as Protocol Writers) software. By accessing or using QualPrime Author or any documents, protocols or other material that is made available through QualPrime Author, you agree to be bound by this Agreement. If you do not agree, or cannot comply, with these terms and conditions, you may not use QualPrime Author and purchase, download, and use our Contents.

Any new features, tools, or Content which are added to the current service shall also be subject to this Agreement. We reserve the right to update, change, or replace any part of this Agreement. If changes are made, an announcement will be made through the homepage of the software. It is your responsibility to check this document each time a change has been made. Your continued use of or access to QualPrime Author following the posting of any changes constitutes acceptance of those changes.

Definition of Terms

“Content” – any text, graphic, image, table, test form, or procedure that is generated by QualPrime Author.

“TMAP Solutions LLC” – referred to as “we”, “our”, or “us.”

“Service” – your access to the software which allows you to generate documents using QualPrime Author.

“System” – A system is a type of equipment or utility that will be validated with the protocols that we create. These systems are listed in the software.

Registering and Logging in to QualPrime Author

To use QualPrime Author, you are required to provide us with certain Personal Identifiable Information (PII), such as your name, company name, email address, and phone number. This information will be held and used in accordance with our Privacy Policy. After submission, you will receive your login details (username and password) for QualPrime Author through your email within the next hour if the request was made during a business day between 7am and 3pm Pacific Time. Otherwise, we can only guarantee it will be sent the next business day. Your login information will only be valid for 15 days unless you decide to purchase additional Content.  You agree that any information you provide is accurate and complete, and if there are changes, you must request to update your information by sending an email request to support@protocolwriters.com.

On your first log in, you will be asked to change your password and agree to the terms and conditions for using the software. Otherwise, after you log in, you will be sent to the homepage where you may access the software’s features. Here are some information about the things you may get from QualPrime Author:

a)    A free WFI protocol

b)    Paid customized draft protocol(s)

We reserve the right to refuse access to QualPrime Author if we suspect that you have intent to exploit QualPrime Author and its Content.

Your use of the QualPrime Author

QualPrime Author and its Content are properties of TMAP Solutions LLC. We grant you limited, non-exclusive, revocable permission to use these aforementioned properties. When you purchase our Content, we will grant you a non-exclusive, non-sublicensable, non-transferable license to generate documents for your own or your organization’s use. You agree that under no circumstances shall you use, or permit to use, any Content other than for the aforesaid purpose. You agree not to copy, re-sell, sublicense, rent out, or otherwise distribute any of our Content, whether modified or not, to any third party.

By using the software, you acknowledge that TMAP Solutions LLC will not be held liable for any damage arising from misuse of the software or its Content. You agree not to use QualPrime Author or its Content in any way that may negatively affect our reputation.

Intellectual Property

All Content and intellectual property such as text, images, tables, graphics, logos, and software is the property of TMAP Solutions LLC and is protected by international copyright laws.

Payments and Delivery

Content in QualPrime Author are purchased per system in our store page: https://www.protocolwriters.com/products. After purchase, you will be given access to the content within one (1) hour if purchased on a business day between 7am to 3pm Pacific Time. Otherwise, we can only guarantee it will be sent the next business day. You will receive an email notification once the content you purchased is added to your account.

Purchasing Content for a system will give you access to that Content for six (6) months. With this 6-month unlimited access, you may generate, regenerate, edit, modify, download and re-download documents generated using the purchased Content through the software.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue QualPrime Author(or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, announced or unannounced server downtime, or discontinuance of the service.

For refunds, please refer to our Refund Policy.

You agree that any payments made by you for any of our Contents are final and you shall not initiate any chargebacks via your payment provider.


Documents generated by QualPrime Author are customized based on your input when filling out forms and selecting tests. Protocol Writers can further customize these documents to suit your organization, system, or other requirements. Request customization by calling us at +1 (415) 854 0320 or by sending an email to support@protocolwriters.com and we will send you a proposal.

The proposal will include the scope of work, number of revisions, pricing, and payment terms.

Customized documents will be sent via email.


We do not ensure that the service will have a 100% uptime. Our servers are hosted on a third party platform and we are not in control of server downtimes. In case of a server downtime, contact us at support@protocolwriters.com.

Personal and Confidential Information

We will ensure that personal or confidential information submitted to our website and parties directly affiliated with TMAP Solutions LLC will remain confidential and will be subject to our Privacy Policy.

By filling out our forms, you are giving us permission to store all disclosed information in our database.

If, by any reason, our staff deems your claimed identity to be questionable, we reserve the right to demand any proof of identity.

Prohibited Use

In addition to other prohibitions set forth in this Agreement, you are prohibited from using the software or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the QualPrime Author or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the QualPrime Author or any related website, other websites, or the Internet.


You agree to indemnify, defend, and hold harmless TMAP Solutions LLC, and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of this Agreement or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of this Agreement is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Agreement, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

This Agreement is effective unless and until terminated by either you or us. You may terminate this Agreement at any time by notifying us that you no longer wish to access QualPrime Author, or when you cease to use our software for 2 months after the last system content you purchased has expired (6 months after purchase).

If in our sole judgment you failed, or if we suspect that you have failed, to comply with any term or provision of this Agreement, we may also terminate this Agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and we may deny you access to the QualPrime Author (or any part thereof).

Entire Agreement

Our failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

This Agreement and any policies or operating rules posted by us constitutes the entire agreement and understanding between you and us and govern your use of the QualPrime Author superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of this Agreement).

Any ambiguities in the interpretation of this Agreement shall not be construed against us.


If you have questions or comments about this Terms and Conditions, please contact us at:

TMAP Solutions LLC

Protocol Writers (DBA)

1743 34th Avenue,

San Francisco, CA

+1 (415) 854 0320